Your data, your control
Deleting your organization, in plain terms.
When you delete an organization on Closient, nothing is destroyed on the spot. The organization is disabled and scheduled for removal in 90 days — and you can change your mind and restore it at any point during that window. This page explains exactly what happens, so there are no surprises.
The short version: it's reversible for 90 days
Deleting is not an instant wipe. It works the way closing an account does at AWS, Google, or GitHub:
- Your organization is disabled immediately — it disappears from your active organizations and can't be used normally.
- It stays fully restorable for 90 days. Open your organization picker and click Restore — it comes straight back.
- We email the owners when deletion starts, and again before the final removal. If someone deletes your organization without your knowledge, those emails — and the 90-day window — are your safety net.
Only after 90 days, with no restore, do we permanently remove the organization-only data.
What happens the moment you delete
The instant you delete, your organization behaves as if it's already gone — but nothing is actually destroyed yet. Every change below is a reversible switch, not a deletion, which is why a restore brings everything back exactly.
Your QR codes still scan — safely
The QR codes you've already printed keep resolving, but to a stripped-down safety page: the product's name and code, any active recall, and recyclability info — nothing else. Your custom branded pages and destinations are paused. We never hide a recall or recycling instruction from a shopper, even mid-deletion.
Billing drops to zero
You are not charged for a suspended organization — usage-based billing reports zero the whole time it's disabled. (The subscription itself is formally cancelled at day 90, when deletion finalizes.)
API access is paused, not wiped
Your API keys stop working while the organization is disabled — but they are not destroyed. Restore the organization and the same keys work again instantly, with no rotation.
Owners are notified
We email the organization's owners right away, then send reminders as the 90-day deadline approaches.
Because none of this is destructive, Restore is lossless — your catalog ownership, claims, branded pages, API keys, and subscription all come back exactly as they were.
What we keep, and why
Some records carry a legal retention duty that outlives your account. If your organization captured food-traceability or pharmaceutical-tracing data, the law requires that data be kept for a set period — so we keep it, even through deletion, rather than destroy it and put you out of compliance. Here's how each kind of data is treated:
- Brands, locations, products, lots, serials — Yours during the grace window (so a restore is lossless), then unclaimed at day 90 — released as crowd-sourced records so the QR codes you've already printed keep resolving.
- Traceability records (FSMA 204 / DSCSA — events, critical tracking events, reference documents) — Retained until they age out of their legal window, then removed. FSMA 204 requires 2 years; DSCSA requires 6 years.
- Billing & subscription — Reports zero the moment you delete (no charges for a suspended organization); the subscription is formally cancelled at day 90.
- API keys — Paused immediately (refused at sign-in), but never destroyed — they work again the instant you restore.
- Organization-only data (settings, internal analytics, memberships) — Removed after the 90-day window. There's no legal reason to keep it once you're gone.
The 90-day clock governs reversibility and the organization-only data. Regulated traceability records are on their own, longer clock — they age out on the schedule the law sets, and the organization is fully removed once the last one expires. You can read more about those requirements in our FSMA 204 guide.
The 90-day timeline
- Day 0 — You delete. The organization is disabled: QR scans drop to the safety page, billing reports zero, API access is paused, and we email the owners. Nothing is unclaimed or cancelled yet — Restore is available immediately and lossless.
- Through day 90 — Grace window. The organization shows in your picker as "Scheduled for deletion — N days left" with a Restore button. We send reminder emails before the deadline.
- Day 90 — Removal. The catalog is unclaimed (released to crowd-sourced records), the subscription is cancelled, and organization-only data is permanently removed. Anything still under a legal retention duty is kept until it ages out, after which the organization record is removed too.
Want your data removed sooner?
If you were just trying things out and want your organization gone immediately rather than waiting out the 90 days, get in touch and we'll help. Note that records under an active FSMA 204 or DSCSA retention duty can't be deleted early — that's a legal requirement, not a Closient policy.
Questions about deletion or data retention?
We'd rather you understood exactly what happens before you click delete. If anything here is unclear, reach out.