Skip to main content

SMS Messaging Policy

Recall and safety alerts, by text.

Closient Search Inc. sends transactional product recall and safety alert text messages to people who ask for them. This page describes the program in full: how you opt in, what you receive, what it costs, and how to stop it at any time.

What the program sends

The Closient alerts program is transactional only. Messages are sent when there is something you need to know about a product you asked to follow:

  • Product recall notices — a product you follow has been recalled or withdrawn.
  • Safety alerts — an advisory, contamination notice, or other safety-related update affecting a product you follow.
  • A one-time verification code when you first add or change your phone number.

We do not send marketing, promotional, or advertising text messages, and we never sell or rent your phone number.

Message frequency varies. Recalls and safety advisories are episodic events, not a scheduled newsletter — you may receive no messages for months and several in a short period when an event affects products you follow.

Standard message and data rates may apply. Closient does not charge for these messages; your mobile carrier's normal rates apply.

How you opt in

Text alerts are opt-in only, and consent is never assumed from a page visit, a scan, or signing in. Every subscriber completes both of these steps themselves:

  1. Consent. Sign in to your Closient account and open Alert preferences. Enter your mobile number in the phone field. The full disclosure — sender name, what the messages are, message frequency, data rates, and how to stop — is displayed on the form, at the point where the number is collected, together with links to our Terms and Privacy Policy. Submitting the form is your consent.
  2. Verification. We text a 6-digit code to that number. The number becomes an alert destination only after you enter that code back into your account.

Only verified numbers ever receive alerts. A number that has not completed the code step is never messaged again, so a mistyped or reassigned number cannot be subscribed by someone else.

You can remove your number, or turn text alerts off while keeping the number on file, from the same Alert preferences page at any time.

How to stop messages

Reply STOP to any message. You will be unsubscribed immediately and receive one final confirmation:

You've been unsubscribed and will receive no more messages. Reply START to opt back in.

We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT. Keyword matching ignores case, surrounding whitespace, and trailing punctuation.

To opt back in, reply START (or UNSTOP or YES), or add your number again from your account's Alert preferences page.

For help, reply HELP (or INFO) to any message, and you will receive:

Closient alerts. For help, email support@closient.com or visit https://closient.com. Reply STOP to unsubscribe.

You can also email support@closient.com directly at any time.

Your mobile information

We will not share or sell your mobile information with third parties or affiliates for promotional or marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Your phone number is used to deliver the recall and safety alerts you asked for, and to send the verification code that confirms the number is yours. We share it only with the telecommunications provider that carries the message on our behalf, strictly for the purpose of delivering it.

Full detail on what we collect and why is in our Privacy Policy. The terms governing your use of Closient are in our Terms and Conditions.

Contact

Closient Search Inc. 1027 Englewood Ave, Langford, BC V9B 5R3, Canada

Support: support@closient.com