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Terms and Conditions

Version 1 · Effective Sept. 1, 2026 · Version history

These Terms and Conditions ("Terms") govern your access to and use of the Closient Search Inc. ("Closient," "we," "us") product search engine, GS1 Digital Link resolver, and related services at closient.com and related domains (the "Service"). By creating an account, scanning a product's GS1 Digital Link, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Closient Search Inc. is incorporated in British Columbia, Canada, with its registered office at 1027 Englewood Ave, Langford, BC V9B 5R3, Canada.

This is version 1 of these Terms, effective 2026-09-01. See prior versions.

1. The Service

Closient operates a GS1 Digital Link resolver: scanning a compliant barcode or QR code on a product resolves to product information, brand-provided content, and — where enabled — nearby-store availability. Closient also lets brands and organizations manage product listings, resolver behavior, and related account settings, and lets consumers create an account to save preferences and subscribe to product alerts.

We may add, change, or discontinue features of the Service at any time. We will provide reasonable notice before discontinuing a feature you rely on where practical.

2. Accounts

2.1 Consumer accounts

You may create a consumer account by signing in with Google, Microsoft, or LinkedIn. You are responsible for keeping your sign-in credentials with that provider secure, and for all activity under your account. You must be at least 16 years old to create an account.

2.2 Brand and organization accounts

A brand or organization account is used by a business to manage its product presence on Closient. The individual who creates the account represents that they are authorized to bind the business to these Terms. An organization account may have multiple individual users with different roles; the organization is responsible for its users' compliance with these Terms.

2.3 Account suspension and termination

We may suspend or terminate an account that violates these Terms, poses a security risk, or is used to submit fraudulent, abusive, or unlawful content. You may close your account at any time by contacting support; an organization owner can also remove the organization directly from account settings, subject to any active billing obligations.

3. Subscriptions and billing

Some features of the Service (notably enhanced brand/organization tiers) are offered on a paid subscription basis. Applicable fees, billing frequency, and plan details are shown to you at checkout and in your account dashboard before you agree to a charge. Payments are processed by our third-party payment processor (see our Subprocessors page) — we do not store your full payment card number.

Unless stated otherwise at checkout, subscriptions renew automatically for successive billing periods until cancelled. You can cancel at any time from your account's billing settings; cancellation takes effect at the end of the current billing period, and — except where required by law or stated otherwise at checkout — fees already paid are non-refundable.

4. Acceptable use

You agree not to:

  • Use the Service to submit false, fraudulent, or knowingly misleading product data, reviews, or reports;
  • Interfere with or disrupt the Service, attempt to bypass rate limits or access controls, or scrape the Service at a volume or manner inconsistent with our published API and robots policies;
  • Use the Service to violate any applicable law, or the intellectual property, privacy, or other rights of a third party;
  • Impersonate a brand, organization, or another person, or misrepresent your affiliation with any entity;
  • Attempt to reverse-engineer, resell, or white-label the Service except as expressly permitted under a separate written agreement with us.

We may remove content, suspend access, or take other action reasonably necessary to address a violation of this section.

5. Content and intellectual property

5.1 Our content

The Service, including its software, design, and Closient-authored content, is owned by Closient or our licensors and protected by intellectual property law. These Terms do not grant you any right to use Closient's trademarks, logos, or branding without our prior written consent.

5.2 Your content

If you submit content to the Service (e.g. a product listing, an organization profile, or a support message), you retain ownership of it, and you grant Closient a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and distribute that content as necessary to operate and improve the Service. You represent that you have the right to grant this license for anything you submit.

5.3 Product and catalog data

Product data resolved through the GS1 Digital Link resolver may originate from the brand that owns the product, from public GS1-standard registries, or from other sources disclosed on the relevant product page. Closient does not guarantee the accuracy of brand-supplied product data, and a brand is responsible for the accuracy of the data it publishes through its account.

6. Product safety and adverse event reports

Closient offers a feature that lets a consumer submit a typed report about a product (illness, injury, allergic reaction, foreign object, spoilage, or packaging defect), which we transmit to the relevant brand together with relevant product-lot context and a reference ID for the reporter.

Closient's role, and the terms governing this specific feature — including brand obligations, indemnification, and how responsibility is allocated between Closient and a brand for a delivered report — are addressed in a dedicated Brand Terms Addendum and consumer terms supplement, which are being finalized separately and will be linked from this section once published. Until then, the general terms of this document apply to this feature to the extent not superseded by that addendum — including Section 7's general disclaimer of warranties and Section 8's limitation of liability, which apply here the same as anywhere else in the Service. We are not a submitter to any regulator on your behalf, and nothing in this Service is medical advice.

7. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. CLOSIENT DOES NOT WARRANT THAT PRODUCT DATA RESOLVED THROUGH THE SERVICE IS ACCURATE, COMPLETE, OR CURRENT, AND YOU SHOULD NOT RELY ON IT AS A SUBSTITUTE FOR A PRODUCT'S OWN PACKAGING, LABELING, OR A BRAND'S OFFICIAL COMMUNICATIONS FOR SAFETY-CRITICAL DECISIONS.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLOSIENT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CLOSIENT'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) CAD $100. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE OR WILFUL MISCONDUCT WHERE APPLICABLE LAW SO REQUIRES.

9. Indemnification

You agree to indemnify and hold Closient harmless from any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms, your content, or your violation of any law or third-party right — except to the extent caused by Closient's own breach of these Terms. (This is a general, mutual-style provision; the specific brand indemnity obligations relating to product safety and adverse-event reports are addressed in the Brand Terms Addendum referenced in Section 6.)

10. Termination

Either party may terminate an account as described in Section 2.3. Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — survive termination of your account or these Terms.

11. Changes to these Terms

We may update these Terms as the Service or the law changes. When we publish a new version, it becomes the current version at /terms/; the version you originally agreed to remains available in the version history — the same versioning model used for our Privacy Policy and Cookie Policy. For a material change, we will provide reasonably prominent notice before the new version takes effect where required by law. Continued use of the Service after a new version takes effect constitutes acceptance of it.

12. Governing law and disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. You and Closient agree to submit to the exclusive jurisdiction of the courts located in British Columbia, Canada, for any dispute arising from these Terms or the Service, except where applicable consumer-protection law gives you the right to bring a claim in your own jurisdiction.

13. General

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce a provision is not a waiver of it. These Terms, together with our Privacy Policy and Cookie Policy, are the entire agreement between you and Closient regarding the Service, except where a separate written agreement (e.g. an enterprise or reseller agreement) expressly states otherwise for its parties.

14. Contact us

Closient Search Inc. 1027 Englewood Ave, Langford, BC V9B 5R3, Canada

[email protected] · /support/ (sign-in required)